Rolldorado Responsible Gambling

Gambling is entertainment. That is how Rolldorado operates, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. Rolldorado is licensed by the Curaçao Gaming Authority (licence OGL/2024/1126/0521, issued to Terdersoft B.V.), and play is restricted to adults aged 18 and over.

Our commitment

Rolldorado operates under a licence from the Curaçao Gaming Authority. Every account is subject to age verification, and we may restrict or suspend any account that does not pass it. The tools described below are available to all registered players, and self-exclusion takes effect immediately on request.

Tools available

You can set limits and restrictions directly from the Responsible Gaming section of your account. The following tools are available:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Playtime limits
• Cooling-off period
• Self-exclusion (account closed immediately on request)

Once self-exclusion is active, we make reasonable efforts to prevent a new account being opened under the same details. Please note that deposit limits cannot be applied to cryptocurrency deposits; the other tools listed above remain available if you pay by crypto. A cooling-off period also means that no prize is awarded for any win that occurs while the period is active. To set any of these limits, go to your account settings and select Responsible Gaming.

Signs to watch for

Some patterns can indicate that gambling has moved outside its intended role. These are facts, not judgements:

• Chasing losses by placing further bets to recover money already lost
• Spending more time or money gambling than you planned
• Gambling affecting time with family, friends or work
• Borrowing money or selling possessions to fund gambling
• Feeling restless or irritable when not gambling
• Hiding gambling activity from people close to you

If any of these apply, the organisations below offer free, confidential support.

Where to get help

Several independent organisations provide free support and advice:

• GamCare: www.gamcare.org.uk or 0808 8020 133
• BeGambleAware: www.begambleaware.org or 0808 8020 133
• Gamblers Anonymous: www.gamblersanonymous.org.uk
• GamStop (self-exclusion across UK-licensed sites): www.gamstop.co.uk

All four services are free to use and available around the clock.

Contact us

To request self-exclusion, adjust your limits, or ask any question about the tools on this page, reach us via live chat (available 24/7 from the icon on every page) or by email through the contact details in your account. Self-exclusion requests are acted on immediately. If you contact us about a responsible gambling matter, our support team will keep you informed of any steps taken.