Rolldorado Privacy Policy

Rolldorado is operated by Terdersoft B.V. (company number 164860, Curaçao), the licensed entity holding Certificate of Operation OGL/2024/1126/0521 issued by the Curaçao Gaming Authority for the rolldorado.com domain. This page describes the personal data we collect from players and site visitors, the purposes for which we process it, the parties we share it with, and the rights available to you. Our data-handling practices reflect the obligations set out in our licence and the applicable laws of Curaçao, the jurisdiction of our incorporation.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification data includes government-issued identity documents (passport or national ID card), proof of address (such as utility bills), copies of payment instruments used to deposit, and source-of-funds or source-of-wealth documentation where required. We also collect gameplay data covering deposits, withdrawals, bets placed, session times, and game selections, as well as device and network data including IP address, browser type, operating system, and device identifiers. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We process your personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, sportsbook, and esports verticals. We use identity and payment data to meet our regulatory obligations under the CGA licence, including age verification, KYC checks, anti-money laundering transaction monitoring, and fraud prevention. Customer support interactions are recorded and used to resolve queries and complaints. Where you have opted in at registration, we use your contact details to send marketing communications by email, SMS, or phone; you may withdraw that consent at any time through the methods described in the Contact us section below.

We share personal data with licensed payment processors to execute deposits and withdrawals, and with identity verification providers to carry out KYC and AML checks. Data is disclosed to the Curaçao Gaming Authority and to law enforcement or regulatory bodies when we are legally required to do so. We may also share data within the Terdersoft B.V. group of affiliated brands where there is a legitimate operational basis for doing so.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with anti-money laundering obligations applicable to licensed gaming operators. KYC documents and financial records may be held for up to seven years where extended retention is required by applicable law or regulatory guidance. Data that is no longer required for any lawful purpose is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you may request a copy of the personal data we hold about you.
Rectification: you may ask us to correct inaccurate or incomplete data.
Erasure: you may request deletion of your data, subject to our retention obligations under AML and licensing rules.
Restriction: you may ask us to limit processing of your data in certain circumstances.
Objection: you may object to processing carried out on the basis of legitimate interests, including direct marketing.
Portability: you may request your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable period and inform you of the outcome.

Contact us

Privacy queries and data rights requests can be submitted via our 24/7 live chat or by email through the support address listed in the Help Center on site. No dedicated Data Protection Officer is named in our current published information; all privacy correspondence is handled by the support team and escalated internally where required.